Cancellations / Refunds
Cancellation & Refund Policy
At Nutza, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please review our cancellation and refund policy carefully before placing an order.
Order Cancellation
Cancellation Before Dispatch
Orders may be cancelled before they have been processed or dispatched.
To request a cancellation, please contact us as soon as possible at:
Once a cancellation request is received, our team will review the order status and confirm whether cancellation is possible.
Cancellation After Dispatch
Once an order has been dispatched, shipped, or handed over to a courier partner, cancellation requests may no longer be accepted.
Customers may refer to our Shipping & Returns Policy for information regarding eligible return requests.
Refund Eligibility
Refunds may be considered in the following situations:
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Order cancelled before dispatch.
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Product received is damaged, defective, or incorrect.
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Order cannot be delivered due to reasons attributable to Nutza.
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Other situations reviewed and approved by our customer support team.
All refund requests are subject to verification and approval.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Your request should include:
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Order number
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Description of the issue
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Clear photographs of the product and packaging where applicable
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Please send all information to:
Once reviewed and approved, an appropriate resolution may be offered, including a replacement, store credit, or refund where applicable.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider, bank, or financial institution.
Once a refund has been initiated, the time required for the amount to reflect in your account will depend on the policies of your payment provider.
Non-Refundable Situations
Refund requests may not be approved in the following circumstances:
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Products that have been opened, consumed, or partially used.
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Products damaged due to improper handling or storage after delivery.
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Requests submitted outside the applicable reporting period.
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Orders where no verifiable issue can be identified.
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Delays caused by circumstances beyond our reasonable control, including courier disruptions, weather conditions, or force majeure events.
Failed Deliveries
If an order cannot be delivered due to incorrect, incomplete, or inaccurate information provided by the customer, Nutza reserves the right to decline refund requests associated with such delivery failures.
Customers are responsible for ensuring that shipping information is accurate at the time of placing an order.
Policy Updates
Nutza reserves the right to modify, update, or revise this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.
Contact Us
For cancellation, refund, or order-related inquiries, please contact: