Shipping & Returns Policy

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Order Processing

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At Nutza, we strive to process and dispatch all orders as quickly as possible. Orders are typically processed within 1–3 business days after successful payment confirmation.

Please note that processing times may vary during peak seasons, promotional events, public holidays, or due to unforeseen circumstances.

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Delivery

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Nutza currently delivers across India through trusted courier and logistics partners. Delivery timelines may vary depending on your location, courier availability, and operational conditions.

While we make every effort to ensure timely delivery, delays caused by courier partners, weather conditions, transportation disruptions, or other circumstances beyond our control may occasionally occur.

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Order Tracking

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Once your order has been dispatched, you will receive shipping confirmation along with tracking information via email.

If you have not received your order within the estimated delivery period, please contact us at:

orders@nutza.store

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Shipping Address Accuracy

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Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Nutza shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping details provided by the customer.

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Delivery Exceptions

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Nutza reserves the right to refuse or cancel delivery where the delivery address is inaccessible, incomplete, unsafe, or otherwise unsuitable for successful delivery.

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In such cases, our team will make reasonable efforts to contact the customer and provide further assistance.

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Return Request Window

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If you believe you have received a damaged, defective, incorrect, or compromised product, you must contact us within 7 days of receiving your order.

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Return requests can be submitted by emailing:

orders@nutza.store

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Please include your order number, contact details, and a brief description of the issue.

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Return Eligibility

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To be considered for a return, products must:

• Be reported within the specified return request period.

• Be accompanied by clear photographs where applicable.

• Be in the condition received, unless the return relates to damage, defects, or incorrect items.

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Due to the consumable nature of food products, returns may not be accepted for products that have been opened, consumed, tampered with, or improperly stored after delivery.

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Inspection & Verification

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All return requests are subject to review and verification by the Nutza team.

Additional information or photographs may be requested before a final decision is made regarding return eligibility.

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Non-Returnable Products

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The following products may not qualify for returns:

• Opened or consumed products.

• Products damaged due to improper handling after delivery.

• Products returned without prior approval.

• Products where no verifiable issue can be identified.

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Damaged, Defective, or Incorrect Products

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If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting:

orders@nutza.store

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Our team will review the issue and work towards an appropriate resolution in accordance with our policies.

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Contact Us

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For shipping, delivery, or return-related inquiries, please contact:

orders@nutza.store